Widerrufsrecht
Return & Refund Policy
At WackyEyes, we want you to shop with confidence. If you are not fully satisfied with your order, you may request a return within 30 days after receiving your item.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, with all accessories included, and in its original packaging.
You will also need your order confirmation, receipt, or other proof of purchase.
How to Start a Return
To request a return, please contact us at thegooglylabs@use.startmail.com before sending your item back.
Please include your order number, the email address used at checkout, and the reason for your return.
Items sent back without first requesting a return may not be accepted.
If your return request is approved, we will provide the correct return address and return instructions.
Please do not send your return to the manufacturer.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service. We cannot process a return until the returned item has been received and inspected.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.
If there is an issue with your order, we will review the situation and help with a suitable solution, such as a replacement, refund, or another appropriate resolution.
United States Customers
Customers in the United States may request a return within 30 days after receiving the item, provided the item meets the return eligibility conditions stated in this policy.
Refunds will be issued to the original payment method after the returned item has been received and inspected.
United Kingdom Customers
If your order is shipped to the United Kingdom, you have the right to cancel your order within 14 days after receiving the item, without giving any reason.
To exercise this right, please contact us at thegooglylabs@use.startmail.com before the cancellation period expires.
After notifying us that you wish to cancel, you must return the item in the same condition that you received it, unused, with all accessories included, and in its original packaging.
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Germany and European Union Customers
If your order is shipped to Germany or another country in the European Union, you have the right to withdraw from your purchase within 14 days after receiving the item, without giving any reason.
To exercise this right, please contact us at thegooglylabs@use.startmail.com before the withdrawal period expires.
After notifying us that you wish to withdraw from your purchase, you must return the item in the same condition that you received it, unused, with all accessories included, and in its original packaging.
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Non-Returnable Items
We cannot accept returns for items that have been used, damaged by the customer, returned without the original packaging or accessories, or sent back without first requesting a return.
Gift cards, if offered, are non-returnable.
This does not affect any rights you may have under applicable consumer protection laws.
Sale Items
Sale items may be returned only if they meet the return eligibility conditions stated in this policy.
This does not affect any rights you may have under applicable consumer protection laws.
Exchanges
The fastest way to get a different item is to return the item you have. Once the return is approved, you may place a new order.
We only replace items if they are defective, damaged, or incorrect.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at thegooglylabs@use.startmail.com.
Shipping Delays or Lost Packages
If your order is delayed, lost in transit, or marked as delivered but not received, please contact us at thegooglylabs@use.startmail.com so we can review the issue and help with a suitable solution.
Policy Updates
We may update this Return & Refund Policy from time to time. The version published on our website at the time of your purchase will apply to your order.
Contact
For any questions about returns or refunds, please contact us at: