Política de reembolso

Return & Refund Policy

Last updated: July 2026

At WackyEyes, we want you to shop with complete confidence. That's why we offer a 90-Day Money-Back Guarantee on all eligible orders.

If you are not completely satisfied with your purchase, you may request a return within 90 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Include all original accessories.

  • Be returned in its original packaging.

  • Be accompanied by your order confirmation, receipt, or other proof of purchase.

How to Start a Return

To request a return, please contact us at wackyeyes@use.startmail.com before sending your item back.

Please include:

  • Your order number

  • The email address used to place the order

  • The reason for your return

Items sent back without first requesting a return may not be accepted.

If your request is approved, we will provide the correct return address and return instructions.

Please do not send your return directly to the manufacturer.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service, as we cannot issue a refund until the returned item has been received and inspected.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us as soon as possible at wackyeyes@use.startmail.com.

We will review your case and provide an appropriate solution, which may include a replacement, refund, or another suitable resolution.

Exchanges

The fastest way to receive a different item is to return your original purchase.

Once your return has been approved, you may place a new order.

We only replace items that arrive damaged, defective, or incorrect.

Non-Returnable Items

Returns cannot be accepted for items that:

  • Have been used.

  • Have been damaged after delivery.

  • Are returned without the original packaging or accessories.

  • Are sent back without first requesting a return.

Gift cards, if offered, are non-refundable.

Sale Items

Sale or discounted items are eligible for return under the same conditions as regular-priced items, provided they meet the requirements of this policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks, credit card providers, and payment processors may require additional time to complete the refund.

If more than 15 business days have passed since your refund was approved, please contact us at wackyeyes@use.startmail.com.

Shipping Delays or Lost Packages

If your order is delayed, lost during transit, or marked as delivered but has not been received, please contact us at wackyeyes@use.startmail.com.

We will investigate the issue with the shipping carrier and work toward an appropriate resolution.

Consumer Rights

This 90-Day Money-Back Guarantee is offered voluntarily by WackyEyes and is provided in addition to any mandatory consumer rights that may apply under the laws of your country or region. Nothing in this policy limits or excludes any rights that cannot legally be waived.

Policy Updates

We may update this Return & Refund Policy from time to time.

The version published on our website at the time your order is placed will apply to your purchase.

Contact

If you have any questions regarding this Return & Refund Policy, please contact us at:

Email: wackyeyes@use.startmail.com